Returns policy

Ninety days from the day your order arrives. That is far longer than the 14 days the law requires, and it applies whether or not you have opened the product.

We do this because a serum takes weeks to show you anything. Fourteen days is not long enough to know.

Email hello@aurxlabs.com with your order number and what you are sending back.

We email you a prepaid returns label the same working day. Print it, or show the QR code at a drop-off point.

Put the product in any padded packaging. It does not need the original box.

We refund within five working days of the parcel reaching us, to the payment method you used.

You get the full price of the product back. If you return everything from an order, we refund the original delivery charge too.

Returns postage is free. We pay for the label.

Send us a photo. We replace it or refund you immediately, and you do not need to return anything.

This is separate from the 90-day window and separate from your rights under the Consumer Rights Act 2015, which give you 30 days to reject faulty goods for a full refund.

Gift cards cannot be returned.

We may decline a return if a product has clearly been used up — more than about half gone — or if it has been tampered with.

Beyond that, there are no exceptions. We do not ask why you are returning it.